General Terms:

-  All orders must be paid in full prior to shipping.
-  Custom orders require 50% deposit to start order and remaining balance to be paid in full prior to shipping.
- All orders (other than eBay purchases) require a signed Purchase Agreement (sample Purchase Agreement available upon request). 
-  For projects that require design time and computer modeled renderings, there will be a $200 non-refundable design fee for each concept requested.  This fee will be credited toward the total cost of the commissioned project.
-  All orders are subject to the terms outlined in the Purchase Agreement.

Prices:

-  Prices are FOB our warehouse in Marietta, Georgia.
-  As required by law, sales/shipments within the state of Georgia will be subject to 7% sales tax
-  All prices include packaging or crating of merchandise.
-  Prices are subject to change without notice.

Payment Terms:

- All Major Credit Cards 
(Visa, MasterCard, Discover, American Express)

- Company Check,  Money Order or Cashiers Check
(allow 10 business days for payment to clear before items are shipped)

- Wire Transfers 
(instant payment; in stock orders can be shipped the next business day!)

- PayPal 
(we only accept payments from PayPal accounts if the order is shipped to a PayPal confirmed address.  Non-confirmed address will require payment via one of the other options above)

- Modern Boardroom reserves the right for reimbursement of any check, money order or any other form of payment that is returned due to insufficient funds, stop payment, disputed credit card, or the like.  This may include a $30.00 NSF fee, or 10% of the total amount of payment, whichever is greater.  As well as applicable late fees, original balance owed and any legal fees the company may incur in the collection process.

- If Customer should default in payment in any way, the agreement will be held in default and voided.  In such case, Company will be released from further obligation and all monies previously paid in will be retained as liquidated damages.

Changes or Cancellations:

-  eBay purchase and/or signature on the Purchase Agreement indicates that customer has reviewed and approved any and all designs and specifications pertaining to the products/services being purchased.
-  Modifications and/or design changes will be subject to additional fees.
-  Requests for changes must be submitted in writing and must be signed by
both parties before changes can be made.
-  Changes may result in a delayed shipping date.
-  Costs already incurred at the time of requested changes or cancellations on custom orders will be charged and are not refundable.

Returns/Refunds:

-  Refund requests for regular stocked items must be submitted in writing within 72 hours of received shipment.
-  Refunds are subject to approval and a 20% restocking fee.
-  Items must be returned in like new condition and with all original packaging.
-  Customer will be solely responsible for shipping charges related to having the item(s) insured and shipped back to the Company.
-  Custom orders are not returnable, no exceptions.
- COMPANY STRICTLY LIMITS LIABILITY FOR, LOSS, FAILURE TO DELIVER OR FAILURE TO PERFORM CONTRACTED SERVICES, TO THE RETURN OF MONIES PAID.  Company shall not be held liable for any uncontrollable circumstances, including, but not limited to, equipment failure, supplier delays, or any “act of God”.

Damage Claims:

-  All merchandise is packed and crated by the Company and signed for by the carrier in good condition.
-  It is extremely important to inspect product(s) and note any damage that might be suspect (i.e. holes, dents, scratches, tears, etc.) Damage should be noted on the form the driver gives you to sign accepting delivery. Failure to do so may delay resolution of your claim.
-  Company will not be liable for damage occurring during unpacking and assembly.

Shipping:

-  Shipping and insurance charges are additional unless otherwise specified.
-  Once Company receives payment and the payment has had time to clear both banks, the order will be shipped promptly thereafter. Shipping times from Company’s warehouse may vary from 3-7 business days.
-  Deliveries to locations without a loading dock will require an additional charge
for lift gate service.
-  Deliveries made by lift gate are delivered to your curb. Customer is responsible for bringing merchandise inside the building.
-  Inside delivery and trash removal are available for an additional fee.

Storage:

-  Company will only hold products for 24 hours without payment.
-  If Customer can not accept delivery of goods when shipment is ready, Company will give the customer the option to store merchandise at Company’s warehouse for a nominal fee.  Or Customer may choose to arrange for shipping to a temporary location.
-  Shipments to temporary locations must be inspected upon arrival.

Warranty:

-  All in-stock products are warranted to be free of material and workmanship defects for a period of three (3) years from date of delivery. Warranty is non transferable and only applies to original purchaser.
-  Company will replace and/or repair (at company’s expense and discretion) any item found to be defective or damaged due to material or workmanship issues.
-  Company retains the right to decline repair or replacement of items that have been abused, misused or subjected to any other than ‘normal’ intended use. (including exposure to climate variations in temperature and humidity)
-  Warranty will be null and void if customer performs any repairs without the prior written approval of the company.
-  Repair and/or replacement liability is never to exceed original purchase price.

* The above warranty includes the following exceptions:

1. Custom products - warranty limited to one year from date of delivery.
2. Electrical components - warranty limited to one year from date of delivery.
3. Functional mechanisms - warranty limited to one year from date of delivery.
4. Plastic laminates - not covered under Company warranty. Laminates are warranted by the specific laminate manufacturer.
5. Wood veneers / finishes - slight color and pattern variation is common and does not indicate a product defect. As with natural wood, exposure to direct sunlight can produce color change. A change in color over time does not indicate a product defect.
6. Chairs – not covered under Company warranty.  Chairs are warranted by the specific chair manufacturer.

Specifications:

-  All weights and dimensions are approximate unless specified otherwise.
-  Product design and related specifications are subject to change with out notice.
-  Company reserves the right to substitute building materials with equivalents, depending on availability at time of order.

These and further details will be outlined in the Purchase Agreement.  Contact us with any questions you may have.